Shipping & Delivery Policy
At Andrew and Jane London, we aim to deliver your order as quickly and accurately as possible.
This page provides all the details regarding our shipping and delivery procedures.
Processing Time
All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Delivery Time
The average delivery time is 3–7 business days, depending on your location.
Please note that shipping may take slightly longer during peak periods, holidays, or due to customs inspections.
Shipping Method & Origin
All orders are shipped directly from our supplier in China.
Because of this, customs duties or import taxes may apply depending on the destination country.
Any applicable customs fees are the responsibility of the customer.
Shipping Costs
Shipping costs are displayed at checkout and may vary depending on:
-
Destination country
-
Order weight
-
Selected shipping method
We always strive to keep shipping fees as low and transparent as possible.
Responsibility During Shipping
-
Once the tracking information shows that a package has been delivered, responsibility is transferred to the customer.
-
Please ensure that your shipping address is entered correctly at checkout.
-
Address corrections must be reported within 24 hours of placing the order.
Andrew and Jane London is not responsible for lost packages due to incorrect address details provided by the customer.
Contact
For any questions regarding shipping and delivery, feel free to contact us at: